In 1998, Khilona gained her Honours in Commerce from the University of South Africa.  She then became a certified Associate of the Institute of Bankers, later qualifying as a PRINCE project manager.

After leading business process re-engineering projects at a strategic and implementation level at First National Bank, Khilona moved to London, where she joined SITEL Corporation, the world’s largest contact centre company.

Khilona’s many achievements as a Project Manager of SITEL Multi-National Client Group include the implementation of contact centres for multi-nationals such as Bosch in the Nordic countries, General Motors in Germany, and Dell in Morocco, where she was responsible for due diligence, programme design and implementation.   

After her promotion to Director for Global Marketing and Sales Operations with SITEL Corporation, she managed multi-million dollar deals for all new clients entering the pan-European and offshore businesses.    

Now that Khilona has returned to South Africa, she is particularly interested in supporting local organisations planning for international expansion.  At the beginning of 2008, she started her own firm, which focuses on the development of South African organisations internationally and promoting inward investments.

Khilona’s skills incorporate teaching and training. She has lectured in communications for the Institute of Bankers in South Africa and contact centre management for the Institute of Direct Marketing in the UK.

Not only does Khilona have an outstanding history of work experience, but she has published articles on the knowledge she has gained in the International Journal of Call Centre Management and CRM Today.